2017-18 statistical highlights
YFS added to our range of services in 2017-18.
We worked with more than
Our statistics from 2017-18 demonstrate ongoing demand.
For example, YFS Connect responded to more than 11,000 requests for assistance,
our teams worked with more than 5,000 people, and 634 volunteers gained skills at Substation33.
YouthLink – 303
Financial counselling – 637
AGL – 242
Money Smart – 604
Housing 1st – 213
Over 100 events
reaching 7,000 people
Shift – 64
DV women’s advocate and Project HERA – 546
Responsible Men – 627
Beaudesert DV service – 224
Get Ready – 108
Community Connections – 91
Social Links – 116
PHaMs – 82
YFS Legal – 517
Spark – 21
ParentsNext – 498
Substation33 – 634
Assessment and Service Connect – 38
Step by Step – 87
Step by Step counselling – 84
Intensive Family Support – 52
Sure Steps – 19
YFS Connect presenting issues
Concerns about financial problems and housing or homelessness continued to be the most significant reasons people contacted us.
As shown below, a significant number of people were concerned about a number of overlapping issues when they made contact, with financial crisis and housing problems commonly co-existing.
Our clients' feedback
Client satisfaction January to June 2018
We routinely ask our clients for feedback about their experiences with us. In our latest round of surveys in early 2018, 95% of our clients were very positive about how we treated them. Clients were also generally satisfied that we helped them with their problems, with 85% saying we did this “very well” or “extremely well” and 14% “somewhat well”. Clients who had worked with us for longest tended to be most positive about our impacts to date.
In our latest staff survey by Best Practice Australia New Zealand, 88% of YFS staff participated, generating very positive ratings for YFS as an employer. The graph shows a sample of measures, benchmarked with averages from the national social and community service sector.
YFS staff survey with sector benchmarks
YFS staff results
National social and community service sector results
In 2017-18, 163 paid workers and 670 volunteers formed the greater YFS team, including Substation33.
A significant proportion of YFS clients identify as Aboriginal and/or Torres Strait Islander, as do many of our staff. Likewise many of our clients and staff identify as culturally and linguistically diverse.