2017-18 statistical highlights

YFS added to our range of services in 2017-18.
We worked with more than

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people in our case management and case work services.

Our statistics from 2017-18 demonstrate ongoing demand.
For example, YFS Connect responded to more than 11,000 requests for assistance,
our teams worked with more than 5,000 people, and 634 volunteers gained skills at Substation33.

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Clients assisted

YouthLink – 303

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Clients assisted

Financial counselling – 637
AGL – 242
Money Smart – 604

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Clients assisted

Housing 1st – 213

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People reached

Over 100 events
reaching 7,000 people

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Clients assisted

Shift – 64

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Clients assisted

DV women’s advocate and Project HERA – 546
Responsible Men – 627
Beaudesert DV service – 224

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Clients assisted

Get Ready – 108
Community Connections – 91
Social Links – 116

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Clients assisted

PHaMs – 82

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Clients assisted

YFS Legal – 517

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Clients assisted

Spark – 21
ParentsNext – 498
Substation33 – 634

 

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Clients assisted

Assessment and Service Connect – 38
Step by Step – 87
Step by Step counselling – 84
Intensive Family Support – 52
Sure Steps – 19

YFS Connect presenting issues

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More than 11,000 requests for information, advice or referrals in 2017-18.

Concerns about financial problems and housing or homelessness continued to be the most significant reasons people contacted us.
As shown below, a significant number of people were concerned about a number of overlapping issues when they made contact, with financial crisis and housing problems commonly co-existing.

Our clients' feedback

Client satisfaction January to June 2018

We routinely ask our clients for feedback about their experiences with us. In our latest round of surveys in early 2018, 95% of our clients were very positive about how we treated them. Clients were also generally satisfied that we helped them with their problems, with 85% saying we did this “very well” or “extremely well” and 14% “somewhat well”. Clients who had worked with us for longest tended to be most positive about our impacts to date.

 

YFS treated me very well/extremely well
95%
YFS helped me with my problems very well/extremely well
85%
95%
Positive feedback

In our latest staff survey by Best Practice Australia New Zealand, 88% of YFS staff participated, generating very positive ratings for YFS as an employer. The graph shows a sample of measures, benchmarked with averages from the national social and community service sector. 

88%
Staff participation

YFS staff survey with sector benchmarks

YFS staff results

People are proud of the successes and achievements of YFS
90%
I have a strong sense of making a difference in my chosen field
96%
On balance, YFS is a truly great place to work
86%
YFS ensures high quality service is delivered to clients
88%

National social and community service sector results

People are proud of the successes and achievements of the organisation
63%
I have a strong sense of making a difference in my chosen field
85%
On balance, my workplace is a truly great place to work
63%
The organisation ensures high quality service is delivered to clients
67%

Our enterprises

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Hours of work experience and volunteering
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Hours of paid employment
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Kilograms of electronic waste recycled

TASK

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Hours of grounds maintenance
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Number of cars washed

Our staff

In 2017-18, 163 paid workers and 670 volunteers formed the greater YFS team, including Substation33.

Our diversity

A significant proportion of YFS clients identify as Aboriginal and/or Torres Strait Islander, as do many of our staff. Likewise many of our clients and staff identify as culturally and linguistically diverse.

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